Last Updated: 15 August 2026
At The Ally Co, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, or contact us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use our website or purchase our products, we may collect information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Products purchased
- Information you provide when contacting customer support
- Website usage and device information, such as IP address, browser type, and pages visited
We only request information that is reasonably necessary to provide our products and services.
2. Payment Information
Payments made through our website may be processed by third-party payment service providers, including Stripe.
We do not intentionally store your complete credit or debit card number, CVV, or other sensitive payment credentials on our own servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
Payment information is used to:
- Process and authorize transactions
- Complete purchases
- Prevent fraudulent or unauthorized transactions
- Provide refunds when applicable
- Maintain transaction records
3. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Deliver purchased products
- Process payments and refunds
- Provide customer service
- Respond to questions and requests
- Send order confirmations and shipping updates
- Improve our website, products, and customer experience
- Detect and prevent fraud, abuse, or unauthorized activity
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to the services we provide unless permitted by law or with your consent where required.
4. Communications
We may contact you by email or phone regarding:
- Your order
- Payment confirmation
- Shipping and delivery
- Returns or refunds
- Customer service requests
- Important website or policy updates
Where required by applicable law, promotional communications will be sent only with the appropriate consent, and you may unsubscribe from marketing emails at any time.
Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to your purchases or account.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help operate the website and understand how visitors use it.
Cookies may be used to:
- Keep the website functioning properly
- Remember preferences
- Improve website performance
- Understand website traffic and usage
- Support security and fraud prevention
You can adjust your browser settings to refuse or restrict cookies. Some website features may not function properly if certain cookies are disabled.
6. Information Sharing
We do not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate our business, including providers involved in:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Website analytics
- Customer support
- Fraud prevention
- Email or communication services
These service providers may access information only as reasonably necessary to provide their services.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, and regulatory obligations
When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
11. Your Privacy Choices
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your information is used
- Opt out of certain marketing communications
To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
The Ally Co
3713 Stanley Ln S
Salem, OR 97302
United States
Email: info@theallyco.shop
Phone: +1 (503) 508-1513
The Ally Co is committed to providing a transparent and straightforward shopping experience while taking reasonable steps to protect customer information.