Last Updated: 15 August 2026
At The Ally Co, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can review the issue and help with an appropriate resolution.
1. Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging where applicable.
- Proof of purchase or order information may be required.
- Certain products may not be eligible for return for health, safety, hygiene, or other applicable reasons.
We reserve the right to decline a return if the product does not meet the applicable return requirements.
2. Damaged or Incorrect Items
Please inspect your order when it arrives.
If your order is:
- Damaged during shipping
- Defective
- Missing an item
- Different from what you ordered
please contact us as soon as reasonably possible and provide your order number along with photographs or other relevant information.
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.
3. How to Request a Return
To request a return, contact us with:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or other supporting information, if applicable
Email: info@theallyco.shop
Please do not send products back before receiving return instructions from us.
4. Return Shipping
If the return is due to receiving a damaged, defective, or incorrect item, The Ally Co may cover reasonable return shipping costs where appropriate.
For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
5. Refunds
Once we receive and inspect an approved return, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.
6. Partial Refunds
In certain circumstances, a partial refund may be offered if a returned product has been used, damaged, or does not meet the applicable return conditions.
Any partial refund will be determined after reviewing the condition of the returned product.
7. Non-Returnable Items
Certain products may not be eligible for return where applicable, including products that:
- Have been opened or used when health or hygiene considerations apply
- Cannot reasonably be resold due to their condition
- Are specifically identified as final-sale products
- Are otherwise excluded by applicable law
If you are unsure whether your product is eligible for return, please contact us before sending it back.
8. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us.
Depending on availability and the circumstances, we may provide a replacement rather than a refund.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the applicable return process may need to be followed.
10. Refund Processing
Refunds are processed after an eligible return has been approved.
The time it takes for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider. We cannot control processing times imposed by third-party financial institutions.
11. Fraud and Abuse
We reserve the right to refuse returns or refunds where we reasonably believe that a return request involves fraud, abuse, repeated misuse of our return policy, or activity intended to circumvent our terms.
This does not affect any rights you may have under applicable consumer protection laws.
12. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.
13. Contact Us
If you have questions about returns, refunds, or your order, please contact us:
The Ally Co
3713 Stanley Ln S
Salem, OR 97302
United States
Email: info@theallyco.shop
Phone: +1 (503) 508-1513