Last Updated: 15 August 2026
At The Ally Co, we work to process and ship orders as quickly and carefully as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not generally processed or shipped on weekends or U.S. federal holidays.
During busy periods, promotions, or unexpected circumstances, processing may take additional time. If there is a significant delay, we will make reasonable efforts to keep you informed.
2. Shipping Time
Once your order has been shipped, typical delivery times are:
Standard Shipping: 3–7 business days
Delivery estimates are approximate and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery location
- Order size or weight
- Shipping method selected
- Available carrier services
Any applicable shipping charges will be clearly presented before payment is submitted.
4. Order Tracking
When tracking information is available, we may provide a shipping confirmation containing the applicable tracking details.
You can use the tracking information provided by the carrier to monitor your shipment.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
5. Delivery Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your:
- Name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
If you notice an address error after placing an order, contact us as soon as possible at info@theallyco.shop.
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after processing or shipment.
6. Delayed or Lost Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s processes and estimated timelines.
If your package is delayed, please first check the tracking information for the latest carrier update.
If a package appears to be lost or has not been delivered within a reasonable period, contact us at info@theallyco.shop. We will work with you and, where appropriate, the carrier to investigate the shipment.
7. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents with photographs and contact us as soon as possible.
Please include your order number and relevant photographs so we can review the situation and determine the appropriate resolution.
8. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as reasonably possible.
Provide your order number and details of the issue. We will review the order and work to provide an appropriate solution.
9. Multiple Shipments
If your order contains multiple products, items may occasionally be shipped separately depending on availability, fulfillment requirements, or carrier arrangements.
You may receive separate tracking information for different shipments.
10. Shipping Restrictions
Some products or destinations may be subject to shipping restrictions.
If we are unable to ship an order to the address provided, we will contact you and, where appropriate, arrange a refund for the affected order or item.
11. Weather and Other Delays
Delivery may be delayed by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Public holidays
- Transportation delays
- Address-related issues
- Other unforeseen circumstances
We appreciate your understanding when such delays occur.
12. International Shipping
If international shipping is offered for a particular order, additional delivery times, customs requirements, duties, taxes, or other charges may apply.
Any customs duties, import taxes, or similar charges imposed by the destination country are generally the customer’s responsibility unless otherwise stated at checkout.
13. Contact Us
If you have questions about shipping or your order, please contact us:
The Ally Co
3713 Stanley Ln S
Salem, OR 97302
United States
Email: info@theallyco.shop
Phone: +1 (503) 508-1513